The Same Repair, Over and Over?
New York's lemon law counts the tries and the days in the shop. Log yours below. The first call is free.
The new car law covers the first
miles oryearsThen it looks at
tries for one problem ordays in the shopLog Every Trip Back to the Dealer
Copy each visit from your repair orders. The log counts tries for the same problem and days in the shop. Sample visits are filled in so you can see it work. Nothing here is sent anywhere.
Each visit where the dealer worked on the same problem, or looked and said they could not find it. Keep the repair order either way.
Every calendar day the car sat at the dealer for repairs, for any problem. We count the drop off day and the pick up day.
General information, not legal advice. Only a lawyer who reads your repair orders can tell you if your car qualifies.
Cars, Trucks, Bikes and Used Cars
If it came with a warranty and keeps going back for the same thing, we want to hear about it.
New Cars and Trucks
Transmissions that slip, engines that stall, leaks and electrical faults that come back after every fix.
Motorcycles
Oil leaks, charging faults and stalls on a bike that is still under warranty.
Used Cars From a Dealer
New York has a used car lemon law too. It depends on the miles when you bought it.
A Father and Daughter Firm on Park Avenue
Tom Halloran has taken car cases in Monroe County since 1994. His daughter Kate joined him in 2019. One of them reads every file and calls you back, even when the answer is not yet.
- Repair ordersEvery one, including the visits where they found nothing.
- Sales or lease papersThe contract you signed at the dealer.
- Your own notesDates, loaner cars, missed work and anything the service desk told you.
- Photos or videoA warning light or a noise caught on your phone helps a lot.
What Clients Say
My truck sat at the dealer 41 days its first year. Kate went through every slip with us and explained what each one meant.
Dana W. Greece
They told me straight that my car did not qualify yet and what to write down if it went back. It went back. They called me that same afternoon.
Luis R. Irondequoit
Tom sat at our kitchen table and walked us through the whole process. No bill for the visit and no pressure to sign.
Janet K. Webster
Sample reviews written for this demo. Your site shows your real Google reviews, word for word.
Serving Rochester and the Towns Around It
Greece, Irondequoit, Webster, Henrietta, Pittsford, Brighton, Fairport, Penfield, Gates, Chili and out to Batavia. We come to you if getting to the city is hard.
Open weekdays 8:30 to 5:30
Weekdays 8:30 to 5:30, Saturday 9 to noon
412 Park Ave, Rochester NY 14607 (sample address)
(585) 555-0136 · help@example.com
Questions We Hear Every Week
What does it cost to hire you?
Nothing up front. When a New York lemon case is won, the court can order the maker to pay your lawyer fees. We explain our fee in writing before you sign anything.
Does my car have to be brand new?
No. The new car law covers the first 18,000 miles or two years. New York also has a used car lemon law for cars bought from a dealer with 100,000 miles or less. How long it lasts depends on the miles when you bought it.
What if the dealer says they found nothing wrong?
Ask for a repair order anyway, every single visit. A slip that says no problem found still proves you brought the car in for that problem on that date.
Do I keep making my payments?
Yes. Keep paying the loan or lease and keep the car insured. Stopping can hurt your credit and it can hurt your case.
Do leased cars and motorcycles count?
Leased cars count the same as bought ones. Motorcycles can qualify too. Motor homes have their own rules, so call and we will tell you where yours fits.